Privacy Policy

1. Introduction

Welcome to Marvellous Fitness ("Company", "we", "our", or "us"). We believe that every customer has the right to know how their personal information is handled. This Privacy Policy explains the types of information we collect, the reasons for collecting it, how we protect it, and the choices available to you regarding your personal information.

This Privacy Policy applies to all visitors, registered users, customers, gym members, supplement buyers, healthy meal customers, personal training clients, and anyone accessing or using the Marvellous Fitness website or services.

By accessing our website or using any of our services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue using our website and services.

2. Definitions

To make this Privacy Policy easier to understand, the following terms shall have the meanings described below:

3. Scope of this Privacy Policy

This Privacy Policy applies to every interaction with Marvellous Fitness, including but not limited to:

• • Browsing our official website.
• • Creating or accessing your customer account.
• • Purchasing supplements through our online store.
• • Ordering healthy meals.
• • Purchasing gym memberships.
• • Booking personal training sessions.
• • Contacting us through forms, WhatsApp, phone calls, or email.
• • Participating in promotions, offers, or marketing campaigns.
• • Making online payments using approved payment gateways.
• • Receiving products delivered by our delivery staff.

This Privacy Policy applies only to information collected by Marvellous Fitness. It does not apply to third-party websites, payment gateways, social media platforms, or other services linked from our website, each of which operates under its own privacy practices.

4. Information We Collect

Marvellous Fitness collects only the information that is reasonably necessary to provide our products, memberships, healthy meal services, personal trainer bookings, customer support, and delivery services. The information collected depends on the services you use and your interaction with our website.

Some information is provided directly by you, while other information may be collected automatically when you browse our website or use our online services.

5. Personal Information You Provide

When you register, place an order, purchase a membership, contact our team, or use any of our services, we may ask you to provide certain personal information including but not limited to:

6. Membership Information

When purchasing a gym membership through our website or directly at our fitness center, we may collect information necessary for managing your membership and providing gym services.

• • Membership plan selected.
• • Membership duration.
• • Membership purchase history.
• • Membership expiry details.
• • Payment status.
• • Customer identification details.

This information helps us verify active memberships, provide customer assistance, generate invoices and maintain accurate business records.

7. Order Information

Whenever you purchase supplements, healthy meals or any other products from Marvellous Fitness, we maintain information relating to your order to ensure proper fulfillment and customer support.

• • Products ordered.
• • Quantity purchased.
• • Order amount.
• • Delivery charges.
• • Taxes.
• • Order status.
• • Payment status.
• • Delivery status.
• • Invoice information.
• • Previous purchase history.

8. Personal Trainer Bookings

If you schedule sessions with our personal trainers, we may collect booking information such as trainer selection, preferred dates, appointment timings, booking history and communication related to your training sessions.

This information is used exclusively for managing your appointments, improving customer service and maintaining booking records.

9. Information Collected Automatically

Like most modern websites, Marvellous Fitness may automatically collect certain technical information whenever you access our website.

• • IP Address
• • Browser Type
• • Device Type
• • Operating System
• • Date & Time of Visit
• • Pages Visited
• • Referring Website
• • Website Performance Information
• • Security Logs

This information helps us improve website performance, identify technical issues, prevent fraud, maintain security and understand how visitors use our services.

10. How We Use Your Information

The information collected by Marvellous Fitness is used only for legitimate business purposes and to provide a better experience to our customers. We never collect unnecessary personal information, and we always strive to use your information responsibly and lawfully.

Depending on the services you use, your information may be used for the following purposes:

11. Payment Information

Marvellous Fitness accepts secure online payments through trusted payment gateway providers. When you make a payment on our website, your payment details are transmitted directly to the payment gateway using encrypted connections.

We do not store your complete debit card number, credit card number, CVV, ATM PIN, UPI PIN, net banking password or any other confidential banking credentials on our servers.

For accounting, invoicing and order verification purposes we may retain transaction references such as payment status, payment method, transaction ID, order ID and payment date.

12. Delivery Information

Delivery addresses are collected only for delivering physical products such as supplements and healthy meals.

We do not require a delivery address for browsing our website or for general inquiries. Delivery information is used only for order fulfillment, delivery coordination, customer communication and resolving delivery-related issues.

Our delivery personnel may use your name, mobile number and delivery address solely for completing your order successfully.

13. Communication with Customers

We may communicate with you using the contact information you provide while placing an order, purchasing a membership or booking a service.

• • Order confirmation messages.
• • Delivery updates.
• • Membership notifications.
• • Appointment reminders.
• • Customer support responses.
• • Payment confirmations.
• • Important service announcements.

Where permitted by applicable law, we may also send promotional offers, fitness updates, special discounts and new product announcements. You may choose not to receive promotional communications at any time.

14. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide a smooth browsing experience and improve website functionality.

• • Remember user preferences.
• • Maintain secure login sessions.
• • Improve website speed.
• • Analyze visitor traffic.
• • Detect suspicious activities.
• • Improve customer experience.

You may disable cookies through your browser settings. However, some features of the website may not function properly after disabling them.

15. Third-Party Services

Our website may integrate with trusted third-party service providers for payment processing, website analytics, maps, communication services, cloud hosting and other business operations.

These third-party providers operate independently and are responsible for handling any information collected under their own privacy policies. We encourage users to review those privacy policies before using such services.

16. Sharing of Your Information

Marvellous Fitness values your trust and respects your privacy. We do not sell, rent, lease or trade your personal information to any third party for marketing or commercial purposes.

Your information may only be shared when it is necessary for providing our services or when required under applicable laws.

17. Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, maintain financial records and enforce our legal agreements.

Depending on legal and business requirements, certain records such as invoices, order history, membership details and transaction records may be retained even after your membership or customer account becomes inactive.

18. Data Security

Protecting customer information is one of our highest priorities. Marvellous Fitness implements appropriate administrative, technical and organizational safeguards to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

• • Secure website connections (HTTPS).
• • Restricted access to customer information.
• • Secure payment gateway integrations.
• • Periodic software and security updates.
• • Internal access controls for authorized personnel only.
• • Continuous monitoring for suspicious activities.

Although we strive to use commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information.

19. Your Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

• • Request access to your personal information.
• • Request correction of inaccurate information.
• • Request updating of outdated information.
• • Request deletion of personal information where legally permissible.
• • Withdraw consent for optional communications.
• • Contact us regarding privacy-related concerns.

Requests may be subject to legal, contractual or regulatory obligations that require us to retain certain information.

20. Children's Privacy

Our website and services are intended for individuals capable of entering into legally binding agreements. We do not knowingly collect personal information from children without the consent of a parent or legal guardian where such consent is required by applicable law.

21. Changes to This Privacy Policy

Marvellous Fitness reserves the right to modify, update or replace this Privacy Policy at any time to reflect changes in our business operations, legal obligations, technologies or services.

The updated version will become effective immediately upon publication on our website unless otherwise stated. Users are encouraged to review this page periodically to stay informed about how we protect their information.