Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the conditions under which refunds, cancellations and payment-related requests are handled by Marvellous Fitness. This policy applies to all purchases made through our website, including gym memberships, supplements, healthy meals and personal trainer bookings.

By placing an order or purchasing any service from Marvellous Fitness, you acknowledge that you have read, understood and agreed to this Refund & Cancellation Policy.

2. General Refund Policy

Marvellous Fitness follows a transparent refund policy. Refund requests are evaluated on the basis of the product or service purchased and the circumstances under which the request is made.

Unless specifically stated otherwise in this policy, payments once successfully processed shall be considered final.

Customers are advised to carefully verify all membership details, products, quantities, pricing and delivery information before completing payment.

3. Membership Refunds

Gym membership fees paid to Marvellous Fitness are non-refundable.

• • Membership fees cannot be refunded after successful payment.
• • Memberships cannot be cancelled to claim a refund.
• • Memberships are non-transferable unless approved by management.
• • Absence from the gym does not qualify for any refund.
• • Medical conditions, travel or personal reasons do not automatically entitle members to refunds.

4. Supplement Orders

Marvellous Fitness is committed to supplying genuine and high-quality nutritional supplements. Due to the nature of these products, refunds and returns are accepted only under limited circumstances.

Customers are advised to carefully verify the selected product, flavour, quantity and other details before completing their purchase.

• • Supplements cannot be returned after the product seal has been opened.
• • Products purchased by mistake are not eligible for refunds.
• • Change of mind after delivery does not qualify for cancellation.
• • Products damaged due to customer negligence are not eligible for replacement.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect supplement, please notify Marvellous Fitness as soon as reasonably possible after delivery.

To help us investigate your request, we may ask you to provide clear photographs of the product, packaging and invoice or order details.

After verification, we may, at our sole discretion:

• • Replace the product.
• • Provide an appropriate refund.
• • Offer another suitable resolution based on the circumstances.

6. Healthy Meal Orders

Healthy meals are freshly prepared for each order and therefore cannot usually be cancelled, returned or refunded after preparation has started.

• • Orders cannot be cancelled after meal preparation begins.
• • Incorrect delivery information provided by the customer may result in failed delivery without refund.
• • Customers should inform us of food allergies before placing an order.
• • Refunds are not available because a customer dislikes the taste or personal preference.

If a meal is delivered in an unacceptable condition due to an issue caused by Marvellous Fitness, customers should contact us promptly so we can review the matter and determine an appropriate resolution.

7. Personal Trainer Bookings

Personal trainer sessions are scheduled based on trainer availability. Customers should ensure that the selected booking details are correct before confirming payment.

• • Missed appointments may not be eligible for refund.
• • Rescheduling requests are subject to trainer availability.
• • Marvellous Fitness may reschedule sessions due to operational requirements.
• • Refund requests will be considered only in exceptional circumstances.

8. Customer Cancellation Requests

Cancellation requests must be submitted as early as possible. Cancellation approval depends upon the type of product or service, processing status and operational stage of the order.

Once an order has entered processing, packaging, preparation or dispatch, cancellation may no longer be possible.

9. Failed or Pending Payments

Online payments are processed through secure third-party payment gateway providers. While every effort is made to ensure successful transactions, technical interruptions may occasionally occur during the payment process.

If your payment fails, remains pending or is interrupted before order confirmation, no order or membership will be considered confirmed until payment has been successfully verified by Marvellous Fitness.

• • Do not make multiple payments for the same order unless instructed by our support team.
• • Save your payment reference or transaction ID for future communication.
• • Contact us if the amount has been debited but your order was not created.
• • Payment verification may require additional processing time depending on the payment gateway.

10. Payment Gateway Refunds

Where a refund is approved by Marvellous Fitness, the refund will be initiated through the same payment method or payment gateway used for the original transaction whenever reasonably possible.

The actual credit of funds depends upon your bank, card issuer, UPI provider or payment service provider and is outside the control of Marvellous Fitness.

Processing times may vary depending upon the payment gateway and financial institution involved.

11. Delivery Failure

We make every reasonable effort to complete deliveries within the estimated time. However, delivery may occasionally fail due to reasons beyond our control.

• • Incorrect delivery address provided by the customer.
• • Incorrect or unreachable mobile number.
• • Customer unavailable at the delivery location.
• • Restricted access to the delivery location.
• • Severe weather or natural disasters.
• • Traffic disruptions or unforeseen operational issues.

Marvellous Fitness reserves the right to reschedule delivery whenever reasonably required.

12. Orders Returned to Marvellous Fitness

If an order is returned because the customer provided incorrect information, refused delivery without a valid reason or failed to receive the delivery despite reasonable attempts, additional delivery charges may apply for re-delivery where applicable.

Refunds will not normally be issued for failed deliveries caused by incorrect information supplied by the customer.

13. Refund Processing

If a refund is approved after review, Marvellous Fitness will initiate the refund through the applicable payment method as soon as reasonably practicable.

Once initiated by us, the time required for the amount to appear in your account depends upon the payment gateway, banking network and your financial institution.

Customers will be notified if additional information is required to process a refund request.

14. Refund Requests That May Be Rejected

Refund requests may be declined in situations including, but not limited to:

• • Change of mind after purchase.
• • Incorrect product selected by the customer.
• • Incorrect delivery address or contact information provided.
• • Opened or used supplement products.
• • Healthy meals that have already been prepared or delivered.
• • Missed personal training sessions due to customer absence.
• • Membership cancellation requests after successful activation.
• • Any request made contrary to this Refund & Cancellation Policy.

15. Customer Responsibilities

Customers are responsible for providing accurate information while placing an order, purchasing a membership or booking any service offered by Marvellous Fitness.

• • Verify products, membership plans and booking details before payment.
• • Provide a valid delivery address and mobile number.
• • Ensure someone is available to receive delivered products.
• • Report damaged, defective or incorrect products promptly after delivery.
• • Preserve invoices, receipts and transaction references for future communication.
• • Cooperate with our support team during verification of refund or replacement requests.

16. Exceptional Circumstances

Marvellous Fitness understands that exceptional situations may arise. While this policy outlines our standard practices, we reserve the right to review genuine cases individually and determine an appropriate resolution where it is fair and reasonable to do so.

Any exception made under special circumstances shall not be considered a waiver of this policy or create an obligation to provide similar exceptions in future cases.

17. Changes to This Policy

Marvellous Fitness reserves the right to amend, update or replace this Refund & Cancellation Policy at any time to reflect changes in our services, legal obligations, operational requirements or business practices.

Updated versions of this policy will become effective immediately upon publication on our official website unless otherwise stated.

Customers are encouraged to review this page periodically to remain informed about our current refund and cancellation practices.